Cancellation policy

Purchase Options & Cancellation Policy

Pre-Orders

Some products may be offered for pre-order prior to availability.

By placing a pre-order, your payment method is charged at the time of purchase. Orders will ship as soon as inventory becomes available.

Estimated ship dates are provided in good faith but may change.

Pre-orders may be canceled at any time before shipment by contacting:
info@aurelianhouse.com

If canceled prior to shipment, your order will be issued as store credit in accordance with our return policy.

---

Subscriptions

If subscription options are offered, you may cancel at any time before your next billing cycle.

Cancellations made after a billing cycle has started will take effect at the end of that cycle.

To cancel, contact:
info@aurelianhouse.com

---

Installment Plans

If you purchase using a buy-now-pay-later provider (such as Shop Pay Installments), payment terms and refund processing are subject to that provider’s policies in addition to ours.