Refund policy
Return & Refund Policy
We stand behind the quality of our formulations.
We want you to love every product from The Aurelian House. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible, items must be:
- Unused and unopened
- In original packaging
How to Start a Return
To initiate a return, contact us at:
info@aurelianhouse.com
Once approved, we’ll provide return instructions.
Return Address
The Aurelian House
7610 N Stemmons Fwy
Suite 420 PMB 1078
Dallas, TX 75247
United States
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved returns are refunded to your original payment method within 5–7 business days.
Gift Card Purchases
Orders placed using a gift card are issued as store credit upon return approval.
Non-Returnable Items
We do not accept returns for:
- Opened or used skincare products
- Final sale items
- Gift cards
Questions
Contact us anytime at:
info@aurelianhouse.com